This interactive workshop is designed to present you with specific tools and techniques to increase your effectiveness as a negotiator. The two days of instruction will be offered through the lens of gender, with an eye towards the most recent research on gender issues in negotiation.
All are welcome to attend.
Limited Enrollment! Register Now!
Registration for Women’s Negotiation Academy is $1,295 (see early discount information below). Governmental and non-profit is $995.00 (no early registration discount.)
West LA – early registration by October 28, 2016, is $1,195.
Registration includes all course materials, a continental breakfast, and lunch both days. Because enrollment will be limited, participants should register early.
CANCELLATION POLICY: Refunds for participants unable to attend will be granted, minus a $150 cancellation fee, no later than 72 hours prior to the program start date. Substitute participants will be allowed to attend in lieu of a refund.
A sentiment echoed in boardrooms, council chambers, classrooms, think-tanks, and social media follows: empowering women is key to solving many of the world’s most challenging problems. And yet, in American businesses, law firms, and courtrooms there is a disconnect. Despite women being half the job market, women earn less, and are represented in top management at a significantly lower rate than men. According to a NALP 2012 study, women constitute just under 20 percent of law firm partnership ranks, with 2.16 percent being minority women. While there are myriad reasons for this disparity, a body of empirical research points to a significant trend; women negotiate differently for themselves than for others.
Who Can Benefit?
The Women in Negotiations Academy is designed to expose both the beginner and the most experienced negotiator to techniques that will increase their effectiveness as a negotiator. While the role plays were designed for women in business and the law, everyone is welcome and can benefit from the tools. Past participants include entertainment executives and lawyers, a mayor and other elected officials, government department directors, partners in law firms, commercial real estate developers, the director of a roller derby team, mediators, and a law student from Moldova! If you have questions about whether this course is right for you, contact the Straus Office at 310.506.4655.
What You Will Learn?
The Academy training curriculum is divided into two days. Day One, Negotiating for Self, explores current negotiation theory through the lens of gender, with an emphasis on fostering your own gender intelligence. We will explore the psychology and cognitive biases that tend to emerge in “gendered negotiations,” with techniques to stay on course. Day Two, Negotiating for Others, is intended to help each participant practice the skills employed by the most effective negotiators with emphasis on negotiating when bias is at the table. Throughout the two days, each participant receives individual coaching from leaders in the Los Angeles legal and mediation community.
How You Will Change?
It is our intention that during the Academy you find, develop, or refine your love of negotiations. Participants report after the Academy they are more confident and more likely to engage in negotiations on their own behalf. They report they leave with good lines, and know what to say in a negotiation. We believe teaching individual women negotiation skills contributes to promoting justice, solving problems, and serving peace. We welcome you to be a part of this.
What previous attendees have said:
“Fantastic – must do!”
“Loved all the information and the presentation. Great teaching skills, information, humor, and insight.”
“I was inspired by the energy and the professionalism.”
Stephanie Bell Blondell
Stephanie Blondell is an assistant professor of law and assistant director of the Straus Institute for Dispute Resolution. She supervises the Mediation Clinic and teaches Mediation Theory and Practice and Criminal Law. Prior to joining Pepperdine, she served as the manager of the King County Alternative Dispute Resolution Program and Inter-Local Conflict Resolution Group, a tri-county labor-management and public policy mediation program in the area around Seattle, Washington. Prior to this she was the alternative dispute resolution coordinator for the City of Seattle where she designed and implemented a labor and employment mediation program for city government. Before joining Straus full-time, Blondell served as an adjunct professor at Straus, the Seattle University School of Law, and the University of Washington master of public administration program. Blondell earned her BA with honors in American civilization from Brown University, and her JD from the University of Washington School of Law.
Denise R. Madigan
Denise R. Madigan has been mediating full-time for over 20 years. She entered the field as associate director for the Harvard-MIT Public Disputes Program in the early 1980s, and after practicing law at Arnold & Porter in Washington, D.C, joined the pioneering ADR firm, Endispute, Inc., (which later merged with JAMS). The breadth of her practice is extraordinarily broad, and includes complex commercial, entertainment, intellectual property, insurance, mass accidents, public policy and health care, among others. In addition to her full-time mediation practice, Madigan has taught at the Straus Institute since the mid-1990s, and now serves as director of its Public Disputes Project. She also has designed and/or taught hundreds of tailored negotiation and ADR courses for courts, law firms, government agencies, universities, nonprofits and corporations in the United States, Asia, Latin America, and the Middle East.
These activities have been approved for 14 hours of MCLE credit by the State Bar of California. Pepperdine University School of Law certifies that the activity conforms to the standards for approved education activities prescribed by the rules and regulations of the State Bar of California governing MCLE. Participants from outside of California should submit the California MCLE form to their state bar for approval after the program is completed. Please be sure to sign in each day in the CLE sign-in forms located in the classroom. Straus programs have been accepted for MCLE credit across the nation.
Locations, Times and Hotels
West Los Angeles
Pepperdine University Plaza
6100 Center Drive
Los Angeles, CA 90045
Classes are conducted between 8:30 AM and 5:00 PM.
Parking at the Pepperdine West Los Angeles facility.
This year’s conference will be held at the Pepperdine University School of Law’s Straus Institute for Conflict Resolution in Malibu, California on November 5, 2016.
Established in 1989, the SCMA is the largest and most active mediation organization in California – and among the largest in the country. For almost 30 years, we have sought some of the best and brightest minds to present at our fall conference, and this year is no exception.
This year’s keynote speaker, and recipient of the Cloke-Millen Peacemaker of the Year Award, is the Honorable George J. Mitchell, former Majority Leader of the United States Senate.
October 8, October 15, October 22 and October 29 @ 8:00 am – 5:00 pm
Event Organizer: Karen Civitate
Event Venue: West Los Angeles Community College Extension Center –
Address: 9000 Overland Ave, Culver City, CA 90230
Free orientation on October 1, 2016 from 10:00 a.m. – 11:30 a.m. Then 4 consecutive Saturdays with first class held on October 8, 2016. Week 1: Explore the underlying basis of conflict. Recognize how you respond to conflict both at home and work as you discover your conflict style and how you interact with those differing styles. Gain a better understanding of effective communication and listening skills and the obstacles when these breakdown. Learn the art of questioning and how it is used differently during a mediation session. Examine how cultural diversity influences the process. Begin to identify the stages of mediation. Week 2: Delve into each stage of the mediation process. Begin to understand the goals and objectives of each stage. Learn what your role is as a mediator in each of these stages. Week 3: Practice being a mediator through role-play exercises. Experience how each party feels during conflict as you take on different roles. Continue to gain a higher level of understanding of the methods you learned in the previous two weeks and utilize these tools throughout the mediation session. Week 4: What are the ethical standards for mediators? Continue role-playing to enhance your skills. Also review the ethical standards for mediators and the issues they may face before, during and after a session. Learn about the variety of job opportunities available to you not only in the mediation field, but also in jobs that incorporate mediation skills in their hiring requirements.
A CALL FOR CANDIDATES
FOR THE 2016-2017
SCMA BOARD OF DIRECTORS
I invite you to submit nominations for the five available seats on the 2016-2017 Board of Directors of the Southern California Mediation Association.
Any member of SCMA who will have been a member of the organization for at least one year prior to commencement of the next term is eligible to serve on the Board of Directors. Nominations must be in writing and should be accompanied by a proposed candidate’s statement and photo. The candidate’s statement should be 200 words or less and include the candidate’s background, experience, and the reasons the candidate wishes to serve on the Board. Nominations must be submitted no later than 4:00 p.m. on Friday, August 26, 2016.
We have formed a Nominating Committee to nominate candidates for the five open seats on the board. The Nominating Committee consists of President Floyd Siegal, President-Elect Jason Harper, Board Member Wendy Forrester, Board Member Victoria Gray, and non-board members: Julie Ware and Marvin Whistler.
Nominations should be submitted by email to Secretary Jack Goetz email@example.com, with copies to President Floyd Siegal at firstname.lastname@example.org and Executive Director Anne Sawyer, at email@example.com. Ballots will be sent out to members by September 15, 2016 and the election results will be announced at the Annual Conference on November 5, 2016.
Those who were able to attend the Santa Barbara Professional Development Group on July 27, 2016, had a special treat. Heather Reed, Lee Jay Berman and the Honorable Frank J. Ochoa presented their personal experience and perspectives on “How To Grow Your Mediation Practice.” Heather Reed is a seasoned pioneer in the ADR field, who currently acts as Executive Case Manager at First Mediation Corporation, and was formerly case manager at Judicate West in Santa Barbara. Heather holds a Masters Degree in Dispute Resolution from Pepperdine Law School/Straus Institute, where she began her career in the field by assisting the directors of the Straus Institute in researching and developing ADR educational degrees. Heather, presented “Outside In, Inside Out” focusing on the need, from the inside, to “care about others and connect at a deeper level” then to “get out there” and “develop who you are.” She mentioned attending Bar Association meetings as a example of being seen by your potential hiring market and emphasized that word of mouth is the most important element in building your practice.
Judge Frank J. Ochoa, (Ret.), sat for 32 years as a trial court judge in Santa Barbara until he retired in 2015. He now conducts a private practice as mediator, arbitrator and consultant, drawing upon his extensive record of judicial, civic and educational accomplishments. Judge Ochoa received the John T. Rickard Judicial Service Award from the Santa Barbara County Bar Association in 2012 and was voted Judge of the Year by the Southern California Mediation Association in 2000. He designed and implemented the CADRe program, working closely with Lee Jay Berman. Judge Ochoa started by stating that he liked to use the term “appropriate” method rather than “alternative” method of settling disputes when discussing mediation. He shared his thoughts about how to be present in the community including the recommendation utilizing “conduits” such as Rotary Club visits, writing and publishing to increase your presence in the field.
Lee Jay Berman is an internationally prominent commercial mediator, trainer and author with unparalleled experience and expertise in mediation, mediation training and marketing. Among numerous other merits he is a Distinguished Fellow with the International Academy of Mediators. In collaboration with Judge Ochoa, he launched the CADRe program in Santa Barbara Superior Court.Lee Jay Berman began by pointing out that mediation was instituted in the courts to improve the court experience, to be more user friendly and, of course, that is our goal. He suggested you should have cards that say you are a mediator (should remember to hand them out) and should introduce yourself as a conflict resolver. You should write an ADR article at least every 6 months and should speak to groups of potential clients every other month. You should distinguish yourself by getting in front of groups, getting a marketing and planning strategy. When you conduct a mediation follow up to ask “how did I do?” Stay in touch, send holiday cards. Plan what to do and when. Keep notes. Publish, blog. He observed: “How we define what we do has to be how we feel about what we do?” He presented the “Funnel of Conflict Resolution.” Going into the top of the funnel are the potential areas of conflict in which a mediator could work (e.g. public policy, litigated disputes, workplace), and how to where to access these opportunities including: public education, system intervention, mandatory mediations (Employers and HR departments), court panels, finding attorneys/litigators, access corporate counsels. Be the best, add to the Tool Box, remind people how smart, articulate and personable you are, make lunch time presentations for legal associations, join Toast Masters to gain comfort in speaking before an audience, service groups (Rotary, Elks) mediator groups and legal associations. Join the Chamber of Commerce and join nonprofit Boards of Directors. Be where you potential clients are. In response to a question from the audience he shared that he has experienced 3 approaches to your mediation parties: from above – with authority; peer-to-peer – we both know; and from below – explain it to me. He has most often used the from below approach to demonstrate his listening skills, build rapport and trust with parties.
All three presenters concluded that it takes a serious commitment of planning, time and energy to help promote yourself and your mediation practice, but you can do it. In summary Lee Jay provided 5 key commitments: 1) Become the very best, most resourceful mediator you can be; 2) give public presentations to your target audience; 3) publish articles in target publications; 4) develop other opportunities to display your talents and 5) Spend time where your clients are.
Many thanks to Sayre Macneil and Cindy Brokaw who did a beautiful job of organizing the event.
Kenneth Cloke will conduct a four-day training designed for beginning, intermediate and advanced mediators who are interested in improving their conflict resolution skills. The training will consist of the following core elements:
November 16 Overview of historical, psychological, legal, social, systemic and spiritual aspects of conflict, and avenues to resolution. Includes communication skills, story-telling, listening techniques and an eight-step mediation process.
November 17 Responding to intense emotions, techniques for handling anger, fear, grief, guilt and shame; eliciting interests; collaboratively negotiating agreements, caucusing, resolving cross-cultural conflicts; and ethics, values and limits.
November 18 Overcoming impasse, addressing power imbalances, reducing resistance to settlement, working with groups and confirming commitments. Mediating organizational, workplace, divorce, family, legal and public policy disputes.
November 19 Establishing a mediation practice, coaching, conflict resolution systems design, resolving complex multi-party environmental and political disputes, designing rituals, reaching closure, opening heartfelt conversations, reaching forgiveness and reconciliation, dialogue, and resolving international conflicts.
Classes are practical and highly interactive. They begin at 9:30 am and end at 4:30 pm, at the Center for Dispute Resolution at 2411 18th St., Santa Monica, CA 90405 (310) 399-4426. Each participant will receive a Mediation Certificate on completion of the training, plus a Training Manual that includes basic techniques and forms that are useful in starting a mediation practice. Costs are $250.00 per class or $1000.00 for the series.
Please make your check payable to: Kenneth Cloke
I plan to attend the full course. Enclosed is $1000.00.
At this point I plan to attend one/two class(es) only on . Enclosed is $250.00.
Sorry I am unable to attend. Please send me information on future trainings.
Please send me the CDR Training Manual. Enclosed is $25.00.
Please send me a copy of The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution ($30.00), or any of the books listed on the reverse side.
This Interactive Workshop is designed for the fully committed new mediator who is serious about going into private practice and desires to learn the best practices to do so. The goal of the Workshop is to provide participants with the necessary tools to launch a financially successful mediation practice in a highly competitive market. 3 hrs. of CLE available, including 1 hr. Ethics. Course held August 31 (9am-4pm). Further course description and registration found here.
30-Hour Basic Mediation Training (26.75 MCLE; 2.75 Ethics, 1 Bias)
Dates: August 22-26 (9:00 am to 4:00 pm)
Event Organizer: Los Angeles County Bar Association Counsel for Justice, Civic Mediation Project
Event Venue: Los Angeles County Bar Association –
1055 West 7th Street
Los Angeles, CA 90017 United States
This course introduces the core principles and process of mediation through lecture, small group exercises and role-play. Includes: structure of the mediation process, case management, mediation models, cultural awareness, legal requirements, ethics, neutrality, communication skills, negotiation, breaking impasse, closure, agreement-writing. DRPA Compliant. MCLE: 26.75 (2.75 hrs Ethics, 1 hr Bias). Course held August 22-26 (9am-4pm daily) in downtown Los Angeles. Further course description and registration found here.
September 13-15, 2016, to experience this unique opportunity. Women leaders from many countries and diverse roles have found their leadership voices in sessions held in Los Angeles, New York, Boston, Pittsburgh, Washington D.C., Tucson, Park City, Baltimore, Edinburgh, London, Antwerp, Amsterdam, Tokyo, and Harare.
The Program has been offered for academic credit at Southern Methodist University’s Masters Degree in Conflict Resolution; Tokyo University Medical School’s PhD in Global Health Initiatives; and Cambridge College’s Masters Degree in Management.
The Program consists of the following elements:
An initial conversation with Joan Goldsmith in which we discuss each person’s opportunities and challenges for being a leader in ones own life
A 3-day workshop featuring interactions with colleagues; individual introspection; investigations of personal histories; reviews of present-day commitments and strategies for realizing future visions for a 5 year plan
3 private and personal coaching sessions with Joan Goldsmith to support each woman in meeting current goals and realizing intentions for the future
Women from many diverse professions have participated, including:
Corporate CEOs department heads, vice presidents, managers, directors and executive assistants;
Government agency staff, department heads mediators and managers;
Entrepreneurial organizations founders of television and movie production companies, organizational and environmental change consultants, investment bankers, financial and planning advisors, staff of psychotherapy clinics and members of mediation organizations;
College and university rofessors, members of boards of trustees, department chairs and administrators, hospital administrators, museums curators and administrators, and technical and medical staff;
Non-profit and mission-oriented organizations executive directors, members of boards of directors, managers, regional directors, fund raising experts, program directors and administrative staff;
Film and television actors, radio personalities, movie and television directors technical staff and producers, visual artists, staff of international diplomatic, economic and social development organizations, and stay-at-home moms.
Program Dates and Description
A session will be held at my home in Santa Monica, California on Tuesday, September 13, Wednesday, September 14 and Thursday, September 15, 2016.
A session will also take place in Pittsburgh Pennsylvania on November 10, 11, 12, 2016..
Individual Coaching Session will be scheduled based on each woman’s calander, following these sessions.
This program is designed for women who are at a crossroads in their personal and/or professional lives. Each session includes 6-8 participants who are diverse in race, ethnicity, religious commitment, sexual orientation, cultural affiliation, age and lifestyle.
The seessions will address individual leadership issues and discuss the follow questions:
If Leaders Are Not Only Born, How Are They Made? When a woman examines feminine leadership models and becomes clear about her family patterns she is freed to become a leader in her own life.
What Do Women Want? A woman who crafts a strategic plan to achieve her long-range vision and identifies her immediate goals then her strategies emerge to enable her to achieve a turning point in her life.
How Do We Create Balanced Lives? Values and key commitments stemming from the core principles of each woman enable her to apply her talents to become centered and to realize her intentions with ease and finesse.
How Can We Respond Skillfully to Miscommunications, Lies, and Conflicts? A woman skilled in asking for what she wants, mediating or negotiating to get it and is able to respond to conflicts in her life is a powerful and self-confident leader.
What Blocks Spirit, and Self-Expression? Barriers to intimacy are identified and each woman becomes skilled in overcoming any spirits that may undermine her confidence, authenticity and her capacity for sustained intimate relationships.
Why be a Principled-Centered Leader? A context of principles, values, integrity and social commitment is developed to guide each woman to express her ethics and beliefs as a leader in her own life.
Why Address Ultimate Questions? Each woman develops her capacity to accept death and loss as natural and inevitable parts of life and she is thereby able to enrich her life in each moment.
These explorations are based on Joan’s book, co-authored with Warren Bennis, entitled “Learning to Lead – A Workbook on Becoming a Leader,” 4th Edition. In addition, the session provides articles, video feedback, structured exercises, self-reflection and independent learning experiences.
The fee that covers the 3-day workshop and 3 coaching sessions is $5,000. A limited number of scholarships and payment plans are available upon request.
If you would like to join this program, please select the dates to schedule a telephone conversation with Joan to discuss the fee and to begin the process.
“It was transforming of my career to participate in your leadership program. I’ve been craving the kind of information you exposed us to and the conversations it inspired. One of the things I found most inspiring was to discover who you are and what you have done in the world. I am trusting that I will take into my work all I learned from being in the presence of someone self-actualized. Thank you for modeling that so powerfully for me.”
“As a result of Joan Goldsmith’s program, I hold myself more accountable for change instead of making excuses. I am able to curb my own negative voice, which holds me back. The program helped me gain much needed momentum.”
“In the program, when I identified my own strengths and areas for development. I felt affirmed. When I can recognize that I have a tendency to work in a certain manner, I can be less critical of myself for not naturally working in a manner that is different. In order to be kinder to myself, I am recognizing who I am and how I naturally do things. I’ve realized that it is important to identify the difference between leader and manager and to make a conscious decision on how I want to do my job.”
“The key gains and changes I made as a result of Joan’s Program are:
Ability to take on challenges and focus on issues I can resolve.
A new resolution to learn new things.”
“I would tell others this is not just another conference. You must be open to hearing, learning and be prepared to do the work, or you will not get what you need. This is a chance to learn about your self and your values.”
“Joan has a remarkable way of getting right down to the real issues both in a group setting, and even more so in the individual coaching meetings. Her insight and her broad range of life experience make her an empathetic and strong listener. Her suggestions are excellent and speak to her real understanding about my situation, and me and I am sure that this translates to other women as well.”
“Dear Joan, Participant X gave me such wonderful feedback on her experience in your program. I hope you know how much I value and appreciate the work that you have done and continue to do with my team and me. Thank you.
“The seven women we have sent to you in the past four years have improved their performances; risen on their career ladders and I think they are enjoying their work to a greater extent. Thank you, Joan.
“As a result of Joan Goldsmith’s program, I hold myself more accountable for change instead of making excuses. I find I am able to curb my own negative voice, which holds me back. I feel like the program helped me gain much needed momentum.”
These women leaders have been sponsored by the following organizations:
Accenture Consulting, Boeing Satellite Systems, Buena Vista Home Entertainment, California Power Exchange, Massachusetts Center for Career and Business Development Inc. The Design Academy, Walt Disney Entertainment, Fox Television, GRP Investments, Hilton Hotels, Hughes Corporation Space & Communication Division, Kaiser Health Plan, Kraft Foods, Morgan Stanley, M&T Bank, Metro Media, Inc. MTV Networks, Progressive Strategies Inc., Raytheon Corporation, Scholastic Inc., Showtime Networks, Inc., Southern California Edison, House of Blues, Turning Point Consulting, The Design Academy, Two Oceans Entertainment Group, Sony Pictures, Syntegrity Group of Canada, TTG Consultants, Verizon, Viacom, and Weingarten Consulting.
Universities, Schools, Museums, and Hospitals
Antioch University, Cambridge College, Claremont Graduate University, Columbia University, Fielding Institute, Harvard University Business School, Harvard University Kennedy School of Government, Loma Linda University Medical Center. Pacific Oaks College and Children’s School, University of Idaho, Maryland University College, New York University, North Idaho Community College, Santa Monica College, Southern Methodist University, UCLA Center for Astro-Biology, UC Berkeley and University of Southern California School of Business, University of Southern California School of Cinema-Television, Tokyo University Medical School, University of Amsterdam, Coseten Institute, Pride First Corporation, World Peace Institute, Yo San University, Association of Masters in Management London, California Museum of Science, Children’s Museum of Los Angeles, Hammer Museum, The Los Angeles Armory, Museum of Tolerance, Natural History Museum of Los Angeles, County Center Theater Group of Los Angeles, Los Angeles County Department of Children and Family Services, Los Angeles Unified School District, Massachusetts Department of Education, New York City Public Schools, North Idaho Headstart for Early Childhood, Greendot Charter Schools, Riverside, California County of Education, Massachusetts Department of Public Health, Cedars Sinai Hospital, Children’s Hospital of Los Angeles.
Philanthropic Organizations, Non-profit and Government Agencies
Ford Foundation, Rockefeller Foundation, Whitecap Foundation, World Bank, Mediators Beyond Borders Board of Directors, Inner City Struggle, U.S. Veterans Administration, City of El Segundo, City of Santa Monica, City of Bell, City of Newark, Salt Lake County Government, Office of California State Senator Alarcon, U.S. State Department, National Institutes of Dental Health, Centinela Valley City Associations of Youth Services, American Friends Service Committee, Catalina Island Conservancy, Gay & Lesbian Alliance Against Defamation, The Grammy Organization, Great Leap Organization, 18th Street Art Center, The HeArt Project, Henry Mancini Institute, Human Rights Watch, Inner City Struggle, Josephson Institute of Ethics, KCET Television, L.A. Commons, Mar Vista Family Center, Mediators Beyond Borders, Mediascope, Park City Government, New Resolutions, Prisoners with Children, Recruiting New Teachers, Inc., Share Our Strength, Synergos Institute, Teachers Network, Urban Improv, Year-Up Organization.
About Joan Goldsmith
Joan Goldsmith, M.A., Doctor of Humane Letters, has been an educator, facilitator, coach, mediator and organizational consultant with public and private sector organizations for over forty years, specializing in leadership, board development, organizational change, team building, strategic planning, collaborative negotiation and conflict resolution.
She was the founder of Cambridge College, an undergraduate and graduate school for adult professionals. She became a family therapist in the late 1960’s, and was a member of the faculty at Harvard University, where she directed the Masters of Arts in Teaching program. She is currently an adjunct faculty member Southern Methodist University and Pepperdine University Law School, Straus Insitute. She has been an adjunct professor at UCLA, Antioch University and Tokyo University Medical School.
She is a Life Trustee of Cambridge College and has been a member of the board of directors of the National Coro Foundation, The National Teachers Network, Mar Vista Family Center and Deaf Self-Help. She is the founder of Women Writers: Finding Ones Voice and A Woman’s Renaissance: Coming into One’s Own. She has been a consultant in strategic planning and leadership development for major global corporations, most recently for Deutche Bank, Viacom, Morgan Stanley, Verizon and Delcabo Farms, as well, as Los Angeles based educational organizations. She has been an advisor and consultant to school districts and teachers unions in San Francisco, Newark, Albuquerque, Chicago, Santa Barbara, New York City, and Newark New Jersey.
As an expert on leadership development, she has coached executives of corporate and non-profit organizations in skill development and advised on programs, strategies and initiatives in their organizations. From 1985-1990 she was a principal at Index Group consulting, and the managing director of Index China, advising U.S. corporations on business relations with China.
She is a mediator and trainer in conflict resolution specializing in workplace conflicts. She co-authored with Kenneth Cloke, Thank God It’s Monday! 14 Values We Need to Humanize the Way We Work, Resolving Conflicts at Work: 8 Strategies for Everyone on the Job (1st-3rd Editions); Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness; The End of Management and the Rise of Organizational Democracy, and The Art of Waking People Up: Cultivating Awareness and Authenticity at Work.