Managers, counselors, human resource professionals, teachers and neighbors are increasingly being called upon to resolve disputes at work, in their own homes and communities, in our schools and beyond!
Many of us do not possess the advanced communication and negotiation skills needed to meet today’s complex interpersonal demands when conflict needs to be diffused.
In the workplace, being “good with people” is no longer enough. Leaders must also be able to manage “difficult people” and diverse environments and to manage risk and reduce the likelihood of litigation, in all types of organizations, is essential.
To meet these needs of the 21st century workplace and community, CSUN’s Tseng College has developed a certificate in advanced professional development in Mediation and Conflict Resolution (MCR) for professionals and community members interested in enhancing their skills and becoming mediators and dispute resolution specialists.
The CSUN MCR program provides a jump start into the mediation world. Learners who complete the program by taking the litigated case practicum will be eligible to continue to mediate as part of the largest court mediation panel in the world, the Los Angeles Superior Court, and those that successfully complete the community mediation practicum will be eligible to pursue additional mediation opportunities with the Los Angeles County Bar Association’s Dispute Resolution Services.
MCR Learners will:
* PARTICIPATE IN A LIVE ENVIRONMENT: California law requires mediation training programs to cover landlord-tenant, neighbor-neighbor, and customer-merchant disputes. CSUN will also engage learners in simulations and role-plays for both workplace disputes and family law matters. CSUN also places participants in hands-on mediation practicum experience.
* RECEIVE THE HIGHEST QUALITY EDUCATION: The CSUN MCR program only confers certificates of competence rather than certificates of completion. Most mediation training classes granted certificates to those who simply attend class; but CSUN MCR classes have been designed to meet graduate level standards, are graded, and appear on student CSUN transcripts.
* ENHANCE THEIR CREDENTIALS IN THE COMPETITIVE JOB MARKET: MCR students earn
1. a certificate intended to satisfy the educational requirements under the Dispute Resolution Programs Act (DRPA) of California,
2. a certificate intended to satisfy the educational requirements for the Los Angeles County Superior Court pro bono mediation panel,
3. a CSUN certificate in advanced professional development in Mediation and Conflict Resolution, and
4. 10 continuing education units (CEU’s) reflected on their CSUN transcript.
* BE ELIGIBLE FOR A DISCOUNTED MEMBERSHIP WITH SCMA, the Southern California Mediation Association, offering discounted access to SCMA conferences and meetings, weekly e-newsletters on mediation matters and events in our region, and access to working with seasoned SCMA mediation mentors to assist members in building their mediation practice.
* NETWORK WITH TOP MEDIATORS: CSUN MCR students meet several top-level mediators in the region and work directly with organizations that employ mediators.
* ENJOY A SCHEDULE MADE FOR BUSY ADULTS: CSUN MCR students finish their certificate in just 1 semester, meeting for classes in the evenings and online.
Visit our FAQ section to learn more about mediation and the CSUN MCR program!
The CSUN Mediation and Conflict Resolution (MCR) certificate program provides a jump start into the mediation world. This 100 hour, 17 week certificate program is completed in just one semester. Courses are graded and appear on the CSUN transcript. Learners who complete the program by taking the “litigated case” practicum will be eligible to continue to mediate as part of the largest court mediation panel in the world, the Los Angeles Superior Court, and those that successfully complete the “community mediation” practicum will be eligible to pursue additional mediation opportunities with the Los Angeles County Bar Association’s Dispute Resolution Services.
Contact Jennifer Kalfsbeek, Ph.D.
Director, Tseng College: CSUN
The Southern California Mediation Association’s mission is to promote mediation, excellence in the practice of mediation, and community awareness of the mediation process through education, dialogue, and outreach.
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