Week 1: Explore the underlying basis of conflict. Discover your conflict style and how you interact with other styles. Gain a better understanding of effective communication and listening skills, and the obstacles when these break down. Learn the art of questioning and how it is used differently during a mediation session. Delve into each stage of the mediation process to understand the goals and objectives of each stage. Learn what your mediator role is at each of these stages.
Week 2: Practice what it’s like to be a mediator through role-play exercises. Experience how each party feels during conflict as you take on different roles and better understand the methods you learned in the previous two weeks, and utilize them. Review the ethical standards for mediators and the issues they may face before, during, and after a session. Learn about job opportunities available to you, not only in the mediation field, but also in jobs that incorporate mediation skills in their hiring requirements.